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Speech - Voice
Enabling companies to incorporate
speech analytics into their current
communications system
Avaya now offers Natural Language Speech Recognition (NLSR)... an advanced form of self-service technology that enables a customer to perform a wide range of self service transactions by simply speaking into their telephones. Based on technologies from Nuance, Steelworks and IVoice, Avaya's Natural Language Speech Recognition can enhance customer service and loyalty, reduce call center agent workloads and labor costs, and increase contact center productivity and profits in today's Customer Economy. NLSR is available in more than 18 languages and can be easily integrated into the CONVERSANT® System for Interactive Voice Response. (IVR).
Avaya Natural Language Speech Recognition (NLSR) (download pdf)
iVoice - works with Merlin Magix and Avaya Partner Legacy Systems (download pdf)